wouldbedorothy | warning against evil sucky "company" (Reply)

Promise me, my friends, that you will never order from http://www.tvaddicts.tv/ ... Their site offers DVDs of tons of shows, some of which are generally impossible to find. Well, if it sounds too good to be true, it is. I discovered too late the countless complaints against them. Oddly, they seem to not be entirely fraudulent, but just really... BAD. Some people get overcharged. Some people never get sent anything (me!). Some get sent the wrong thing. Some get the right thing but it's crappy. But it's pretty much impossible to hunt them down and get restitution, *sigh*. Here is my story, as I posted on www.complaintsboard.com ...

I ordered the DVD of "Cupid" from TVAddicts at the end of Oct. '07, and was charged immediately (about $66). After weeks of not receiving, I started trying to contact them. Called the phone number and left a message that was never returned. Tried the online contact form multiple times and never got a response. Even tried the live help, had to wait 15 minutes for the girl to wake up, then got extremely stilted, unhelpful response. Have since received several emails saying my DVDs are backordered, but when I click the link to cancel and get my refund... "Oops we can't find that page." When I go to the website and click on the email link, there is no email. I finally decided to complain to the Better Business Bureau, but they require an address, and, of course, TVAddicts gives none.

I guess the money paid is my stupid lesson for not checking the "company" out better, but it really pisses me off.

Now I'm worried because, although they've only charged me once so far, the last "backordered" email I got claimed my card had not been charged yet. I think I need to call my credit card company and make sure they can never charge me again.

Stay away... staaayy awaaayyy!